Shipping policy

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail.  If the item(s) for your order become available for shipping within 7 days, we will process the charges and submit the order for shipment.

Shipment process:

Upon receiving your order we will vary the stock level of your item and proceed with processing your card instantly. The shipment process typically takes 2-3 business days. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 7 days of your order, do not hesitate to reach out to us at order-enquiries@pykal.com
Note: At this time Shipping on all Pykal branded products is Free. We will use Standard Postage service like USPS or similar (not Expedited). Typically you will receive your order within 2 weeks from date of purchase. It is to be also noted that we only deliver orders within the USA.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to order-enquiries@pykal.com and we will process an insurance claim on your behalf.

Returns:

Our policy lasts 30 days. If 30 days have gone by since you received the item(as per USPS/UPS traking id), unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it unless deemed faulty. It must also be in the original packaging.
It is to be noted that a $5 re-stocking Fee will be charged if the item being returned is not faulty.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order-enquiries@pykal.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations:

Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.